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Frequently Asked Questions

Frequently Asked Questions

This Agreement was last modified on 01 June 2017.

How to order from eGalaxy.pk?

Ordering from eGalaxy.pk is actually pretty easy. All you will need to do is to follow three simple steps:

1. Browse for the product you are looking for from our shop page.

2. Open any product and click on Add to Cart button and open checkout page

3. Fill out checkout page and you are done.

4. Our friendly customer support team will contact you for order confirmation
5. You will get the delivery of your desired product at your door step and have to pay the amount at the time of delivery if you have selected Cash On Delivery option.

Do you have any physical outlets right now?

Currently, eGalaxy.pk is exclusively an online store. This gives us the advantage of adding new merchandise to our inventory quickly and easily. You can sign up for our online newsletter so you will be able to receive the latest news and updates about eGalaxy.pk and you will also get 50Rs coupon code as well

What if the product I want is not available on the website?

If the product you want is not available on our website or it is out of stock, please contact us on 0321 560 8558 or whatsapp or email us at [email protected]. You can also use the Contact form on the website to directly send us a message and our representative will call you as soon as possible.

How Do I Place an Order?

1. Thank you for visiting our website to buy products
2. Search our extensive database to find a product you want
3. Fill out the checkout form and fill up your shipping details
4. Select a payment option from the two available options:

a. COD (Cash On delivery) Where Payment is made in cash after the order is delivered at your doorstep.

b. Bank Transfer – Payment is made through bank transfer before; we deliver you the ordered product.

5. Our representative will call to verify and confirm the order

6. Depending on the payment type you have selected:

a. Your product will be booked and will be delivered to your doorstep within 2-3 days after being confirmed by a telephonic conversation from our authorized representative.

b. An email with your order details and bank account details will be sent to the email address you mention while ordering. After payment, you will need to send us a picture/scan of the bank deposit slip to our watsapp number 0321-5608558 and email us at [email protected] for other queries and details, and then your item will be dispatched. You will then receive an another confirmation call and email with tracking details respectively.

How Should I to Contact if I Have Any Queries?

If you have any kind of query you can contact us on our whatsapp number 0321-5608558 or fill out form our website under Contact us page or email us at [email protected]

How do I track my order?

After our representative has called and confirmed your order, your item will be assigned a tracking number. This will be used to track your order status on our website Track Order page. An email notification with complete details of your tracking information, and where to track your order will be sent to the email address you provided at the time of order.

How do I register?

If you want to become a part of our online store then open this link https://egalaxy.pk/my-account and fill out all your personal details then you will receive confirmation mail on your email id

Is ordering online secure?

Yes Indeed. We take the utmost care with the information that you provide us when placing an order on our website.

All of the information that you provide during the ordering process is restricted and confined to our staff only, and we make sure that all of our representatives are up-to-date on our security, privacy and protection policies. If you have any further questions about the security of ordering online from www.egalaxy.pk, please don’t hesitate to email us at [email protected]