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We will dispatch order within 24 hours or less via courier, we try to dispatch the same day. The customer will be provided an order number and will receive automated updated on the email address provided. In selected cases eGalaxy may need to contact the customer on provided phone number regarding order details or to reconfirm address and other details before dispatching orde.
Though automated updates are provided, during transit of your package you may enter your order number to track progress, or contact eGalaxy support for quick updates.
You can pay using Cash On Delivery, Bank Transfer and Credit Cards
In the rare case that you are not 100% satisfied with your online purchase, you can get Online Store Credit for the same amount (minus Shipping Costs) for future purchases, within 15 days of receiving your order.
What is Online Store Credit? It means you can return your purchase and utilize the same amount for a later purchase.
How does this work? Simply email us at firstname.lastname@example.org and request an exchange, and we will guide you through the process. Don’t forget to mention your Order ID in the email.
Till when I can claim this? Please make sure that you send in this request within 15 days of receiving your order. No requests will be entertained after 15 days.
How do I send the item back? You will simply courier it back to us. Don’t worry; we will share the details with you when you email.